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Health Terms & Conditions

1: New Clients

We recommend you allow an extra 10-15 minutes for your first appointment to complete/review (if you submitted it online) client health form and discuss treatment plan with your Kairongoā.  

2: Client Health Form

Treatments in our clinic or online consultations via The Virtual Rongoā Clinic cannot and will not be carried out without an up to date consultation form under any circumstances. Treatments or online consultations via The Virtual Rongoā Clinic cannot and will not be carried out if you refuse to give all details/information requested on our completed client health form. It is your responsibility to inform us about any changes in your health and or medical issues. Client health form must be reviewed and either signed or acknowledged by the client when you have a treatment with us. The Client Health form must be completed under the NZ Health & Safety Act, Insurance purposes and for Te Waka Rākau Charitable Trust to remain within their scope of practice.

3: Contraindications

Please always check the contraindications page on our website to make sure you do not have any of the conditions.  If you found any of the Contraindications which describe your medical/health condition on the list, please contact us first before making an appointment as your Doctor’s permission to receive a treatment may be required. Treatment recipients are responsible to ensure that when the consultation takes place and that they are suitably healthy to receive the treatment provided.

  •  Please note: There are some contraindications, which do not allow you to receive Therapy/Treatment at all. If you are still not sure, please contact us for clarification. 

4: Appointment Bookings

Rongoā Consultations and Treatments are available by appointment using Online, Phone or E-mail Booking services on a daily basis at least 24 hours before your preferred time. If you would like to make an appointment less than 24 hours before your preferred time, please use only Phone Booking Service.  All Online and E-mail appointment times will be confirmed by one of our staff.  Please do not assume that making an appointment Online or by E-mail confirms appointments availability. Once we have received your Online or E-mail booking we will confirm it’s availability by E-mail or Phone or will contact you to offer another time if appointment at your preferred time is not available.

4b: Contact Details

To fulfill your booking request and avoid delays, we require accurate contact details such as; Telephone number/s , email address for the treatment recipient. We cannot be held responsible for any delays caused by inaccurate or incomplete information.

 5: Reservations

For all reservations and Appointment bookings scheduling please contact us and a staff member will confirm your appointment time with with you via Phone,Text or Email. 

5a: Cancellations

Please give at least 12 hours’ notice if you are unable to keep your appointment. Family and/or Medical issues and emergencies are an exception.

  • Family and or Medical issues phone contact within minimum 6 hours from the appointment time would be required.

5b: Late Show/No Show

We can’t keep your appointment for any longer than 15 minutes in the Late Show conditions. Your appointment will be canceled.

​6: Prices

All Fee's/prices set at the The Clinic are subject to change without prior notice. 

7: Payment Terms

Payment terms can be cash,  Internet banking, Direct Debit or PayPal for secure website payment method. All Cash payments/fees/charges must be made in full at the end of your Treatment. Please contact us if you have any questions about any of the payment methods.

8: Special Offers

Special Offers discounts cannot be combined with Package Deals. 

9: Package Deals

Package Deals cannot be combined with Special Offers.  Please read Package Deals Terms & Conditions on our website as they are subject to change.

10: Therapies/Treatments

Information about our Treatments and Services are available on our website. 

11: Gift Certificates

Gift certificates are available to purchase online and personally. Gift vouchers/certificates must be paid in full when collecting in person or before we can post it to you or to the address specified by you. The Gift Certificate will be credited to the nominated person, and redeemed at the The Clinic. The Gift Certificate is not redeemable for cash and or product.

12: Right of Refusal

Te Waka Rākau Charitable Trust reserve the right to decline bookings and/ or treatment without an obligation to provide any reason for doing so

13: Copyright

The copyright and all other rights in the material on this Web Site are owned by Te Waka Rākau Charitable Trust and Cosmic Creations Limited/ or are included with the permission of the owner of the rights. As a visitor to this website, you may download a single copy of the material for your own private viewing purposes only. No copying or distribution for any commercial or business use is permitted without our prior written consent. 

14: Trade marks

All trademarks used on this Web Site are the property of their respective owners.

 15a: Links 

This site may feature links to other web sites. While we hope you will be interested in those websites, We do not endorse or accept any responsibility for their content. 

15b: Accuracy & Completeness

We take every care to ensure that the information on this Web Site is accurate and complete. However, some of it is supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it. This website is provided "AS IS" without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.

15c: General:

Te Waka Rākau Charitable Trust and Cosmic Creations Limited will not be liable for any failures in the performance of any of their obligations under these terms and conditions caused by factors outside their control. We reserve the right to restrict, suspend or terminate access to its’ website and /or services for any reason at any time. We accept no responsibility for any interruption to our web site and /or services for reasons beyond our control. This Agreement supersedes all prior agreements, arrangements, warranties and understandings between you and us. These Terms and Conditions do not affect your common law and statutory rights.

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